Privacy Policy

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1. Service Quality

At Clearglass4u, we are committed to providing top-quality services, including door and window repairs, glass replacement, lock repairs, and cat flap installations. Our team of experienced professionals is dedicated to ensuring that every job meets the highest standards of workmanship and customer satisfaction.

2. Availability and Response Time

We understand the importance of prompt service, which is why we offer 24/7 availability. For emergencies or urgent repairs, our team strives to reach your location as quickly as possible and provide immediate assistance to secure your property.

3. Free Call-Outs

Clearglass4u provides free call-outs to all customers across London. This includes initial on-site assessments and consultations to evaluate your needs and offer tailored solutions. No hidden fees are applied during this initial stage.

4. Transparent Pricing

We believe in transparency and fairness in our pricing. After the initial free assessment, we provide clear and detailed quotes for all services. Any additional costs will be discussed and agreed upon before proceeding with the work.

5. Customer Satisfaction

Customer satisfaction is our top priority. We guarantee that our work will be carried out professionally, safely, and efficiently. If you are not completely satisfied with our service, we will work to address your concerns and ensure that you are happy with the final result.

6. Health & Safety

The safety of our customers, their property, and our staff is paramount. All services are conducted following strict health and safety guidelines. Our technicians are trained to handle tools and materials safely and are equipped with appropriate protective gear when required.

7. Privacy and Data Protection

We respect the privacy of our clients. Any personal information or details regarding the property are kept confidential and are only used for the purpose of providing our services. We do not share customer information with third parties without consent.

8. Payment Terms

Payment for services rendered is due upon completion of the work, unless otherwise agreed upon in writing. We accept various payment methods for your convenience. Any delays in payment may incur additional charges as per our terms.

9. Warranty

Clearglass4u offers a standard warranty on all repair and replacement work. If any issues arise within the warranty period, we will address them promptly and at no extra cost. Specific details of the warranty will be provided based on the service offered.

10. Cancellations and Rescheduling

We understand that plans can change. Should you need to cancel or reschedule an appointment, we kindly request that you inform us at least 24 hours in advance. This allows us to adjust our schedule accordingly and offer the time slot to another customer.